Support

Welcome to Mustaqbali Support! We're dedicated to helping our students, parents, and educators get the most out of our AI-enhanced e-learning platform. If you have any questions, encounter technical issues, or have feedback, please don't hesitate to reach out.

Frequently Asked Questions (FAQ)

Before contacting us, you might find a quick answer to your question in our comprehensive FAQ section. We cover common topics such as account setup, course navigation, AI tutor features, and troubleshooting.

Visit our FAQ Page (Coming Soon)

Contact Information

For general support, questions about using Mustaqbali, or help with your account, please contact our student support team:

• Email: [email protected] (Recommended for detailed inquiries)
• In-App Support Chat: Look for the chat icon within the Mustaqbali application for quick questions (Coming Soon).
• Phone: +1 (555) 123-4567 (Mon-Fri, 9 AM - 5 PM School Time Zone - Please specify your region when calling if outside standard hours).

For educators or school administrators using Mustaqbali, please contact [email protected] for dedicated support.

Bug Reports

If you encounter a bug or technical issue with the Mustaqbali platform or its AI features, please help us by providing as much detail as possible:

• A clear description of the issue and what you were doing when it occurred.
• Specific course, lesson, or AI tutor interaction involved.
• Steps to reproduce the issue.
• The device (e.g., iPad, Chromebook, Windows PC), operating system, and browser (e.g., Chrome, Safari) you are using.
• Screenshots or a short video of the error, if possible.

Please send bug reports to [email protected] or use the in-app reporting tool (Coming Soon).

Feature Requests

We are always looking to improve Mustaqbali and make it the best e-learning tool for students. If you have ideas for new features, improvements to existing ones, or suggestions for new courses, please share them with us!

Send your feature requests and suggestions to [email protected].

Mailing Address

Mustaqbali Support
123 Future Street
Innovation City, IC 45678
Digital World

We aim to respond to all inquiries within 24-48 business hours.